I bought a table, 6 chairs and a bed from the website in last week. I changed the chair model because it was out of stock and I needed it urgently. As I can't understand why, the authorized person in the chat section returned two more chairs, apart from the £60 difference in price. They sent me an e-mail and asked for a return of £150, which was the wrong return. They say that even though I made the payment and emailed the receipt, they could not get my order out on the same day, and that the fee would be transferred to their account in 3-5 days. They don't understand even though I've repeatedly told them it was their fault, the urgency of the situation, because I just moved to London and I don't have any belongings. In short, the customer service is AWFUL! If you're going to shop, think again.