I bought a king size TV bed 13 months ago and the gas strut which controls the TV has dramatically failed ALREADY!!! I contacted the company asking for a replacement strut knowing my 12 month has expired and was told there was nothing they could do. I explained to them that I'm willing to pay for a replacement strut but they continued to tell me that there was nothing they could do because they're warehouse is in Malaysia. They told me that if ANY part of the TV mechanism fails then the entire foot end of the bed needs to be replaced but because I'm out of warranty they can't help me... RIDICULOUS!!!! The only part that needs replacing is the strut and unfortunately I can't find a company anywhere that makes 1 metre long struts meaning they use individual parts which they can't replace WHEN they brake. After a 45 minute live chat conversation and after repeatedly asking them to give me any contact information from the manufacturer's of the beds they still kept telling me that they are the manufacturer and they source parts to order but aren't able to order the part I need, even though I was offering to pay for it!!!!!!!!!!!!!!!! Horrendous after service!!!!!!!!!! Now I have a TV bed that is surplus to requirements for what I bought it for. Now I have to spend hundreds of pounds to replace the bed from a reputable company that is able to replace broken parts. I'm literally shocked at the level of customer service this company offers! AVOID!!!!!!!!!!