Firstly the one star is for the sofas I ordered 2 two seater “leather” recliners the colour was perfect a light grey but as soon as they were delivered I knew they weren’t actual LEATHER they were BONDED which I failed to see on the website(my fault totally) I then googled BONDED LEATHER & it said it is made primarily of ground leather fibres bonded together with a polyurethane (plastic) mixture & lasts only a few years,the sofas look CHEAP & LIKE PLASTIC(which is what they are) I rang customer service for them to be returned they sent me bags to put sofas in(a bit of a fiddle but doable) & the guys came to take them back, I did read the reviews on these sofas & I can only say that the buyers that LOVE them are deluded THEY ARE PLASTIC & LOOK LIKE PLASTIC & the price for PLASTIC SOFAS is ridiculous!! (ok maybe 10-20%leather scraps) What I will say is the CUSTOMER SERVICE were BRILLIANT! from ordering to sending back, they actually PICK UP THE PHONES without delay & I found them to be EXTREMELY HELPFUL well that was my experience & im sorry for other people who don’t share my opinion or experience, so to summerise… terrible sofas but five stars for the customer service.