I love the product, but their service is just appalling. I ordered a double bed. A two men delivery was arranged promptly. Wen it arrived the couriers decided to literally throw the furniture items from their van, despite the heaviest item weighting not more than 60lb. They then dragged them across a road on asphalt and then pavement, damaging protective packaging. They did the same once in my flat scratching my parquet floor. When I protested in horror they stopped and let me lift it (I am a woman) and carry it myself while they stood and watched laughing. It then turned out that they failed to deliver one of the boxes, as their invoice incorrectly stated that there were two items, despite boxes being labelled1 to 4. Moreover, while dragging the headboard they managed to damage it. I called Furniture choice and complaint to be told that the missing item and a replacement headboard would arrive two days later. I waited the whole day at home and it did not. Contacted Furniture to be told it would arrive the following day. It did not. And it was not delivered the following day after, despite their assurances. I wasted 3 days sitting at home waiting for my delivery. Absolutely shocking. After an angry email I was finally contacted by their rep who assured my delivery would be arranged for the following week, however, they would not be collecting the damaged headboard and that I could throw it away. As it happens I live in a block of flats and in order to dispose of buy waste I need to pay my council (Southwark) £16, with the nearest collection date after Christmas and New Year. So now I have an option to hire a car (at an additional expense) to drive it myself to my local refuse center or let it clutter my flat for the next 2-3 weeks. Thank you very much Furniture Choice!