Since I do not appear to be able to leave a review with no stars I have reluctantly left one. I ordered this table and chairs at a price of £569. Boxes arrived dirty, half opened held together by dirty old tape. The drivers dumped the boxes in the garden as per government guidelines, all except for the table top which the other delivery driver dumped inside my kitchen's French doors without even asking if it was ok to do so. I was so concerned I asked the delivery men if the main table top box was a return or had been opened. Reply 'nah, it will be ok, must have just banged against something.' I carefully opened the damaged corner of the table top to reveal a damaged table top. I immediately telephoned the delivery men to request they take back delivery. They told me to call the company, which I did but they failed to answer my call after over 30 minutes of a recorded message saying they would answer my call. I sent many emails. Several hours later when they returned my call, they could only mention their terms of business. I am on my own and I am unable to lift the boxes myself and the company are not prepared to collect them for three days ; with no indication of whether they will be replaced and /or we are being offered compensation. In my opinion , the damage to the boxes , one of which is split , is such that they have either been dropped and damaged or opened previously as part of another delivery and resealed .
Having spoken to customer services the biggest complaint I have is that I am left with no confidence that they understand and /or care about these issues.
4 years ago
Furniture Choice has a
1.6
average rating
from
124
reviews
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