Ordered 30th August. Waited 2 weeks for a delivery date. When we hadn't heard anything we emailed, to be told it was out of stock and was due in stock on 15th September as per the website. (Great service there, it would seem you're expected to check the website daily to find out when your order might actually get delivered.) The email was really curt and unhelpful. Having no choice but to wait, we did so, watching as the in stock date just moved further and further ahead. Order finally arrived today..... and we've been sent the wrong item. Live chat was utterly useless and unhelpful, and in the end the person just stopped responding. Rang up and there's an answer phone message saying they're closed. I dread to think of the rigmarole we have coming now to get these armchairs returned let alone getting the right ones sent without another month's wait. Save yourself the hassle guys, plenty of other furniture sites. Use them instead.