Worst company and incredibly disappointed about customer service. I don't normally opt for bringing business down, I sustain and trust they put customers at the centre of their business. But not with Furniture in Fashion. Spend over £3500, wanting to speak to customer service non available over the phone. Communication is done via email, with long wait on replay. Matter solved- NO. On damaged items its impossible to get them replaced or full refund. For items ordered, they change transport collection fee (between £35-50) so it makes it difficult for customer to win this game. I regret not reading the reviews before ordering, I wouldn't have spend so much money and energy. I got a lost of £450 on an approximately £3500 order. Disappointed how this business is treating customers, thinking that their poor quality items makes the customer fault, pushing transport fee on each item collected so we lose almost 40-50% of the value. Compensation on 5% is hilarious when even IKEA gives your money back or replaces the items. No manager available to discuss the matter, emails back and forth, with no satisfactory outcome for the client. One little advice for those ordering. Beautiful pictures on the website, but please check every piece on delivery, terms on conditions stipulate 7 days return(but because Easter period being off they've done no exemption) product lost to start with. If unhappy with items on delivery, refuse delivery. They will call back asking why, but at least you'll get your money back. It's good when items are in good state, but once damaged or any issues during assembly its a nightmare to get anything back from them, and I'm reporting thousands of pounds spend. I am absolutely disgusted how they've dealt with my case. As a growing business I wish them all the best, but I doubt they will get far if they continuing treating customers like this. Customers satisfaction should be their main strategy on this over saturated market...they are nowhere close.