This is the worst aftersales service from any company that i have ever had the experience of dealing with. There is no person to speak to and they only deal with complaints by email which takes for ever to get a reply from. Every time i make contact with them they reply saying the warehouse has been informed and they will come back to me. I have bought from them previously and do like the products they sell however i think staff training is required and a better business model put in place to deal with customers who will have all paid up front for their products. Not in a hurry to purchase again from them!