I purchased in good faith, a Raivos High Gloss Bookshelf And Room Divider In White.
If it was possible I would give them no stars.
The issues started with their delivery company - Yodel. They left the item over 25kgs in another block within the development at an unknown flat. I had to pay my DIY lady to bring the item to my flat and also paid her to assemble the item as it required 2 person assembly. After all that effort;- the bookshelf was of very poor quality, and was not fit for purpose or worth £79.95. I emailed the seller numerous times, they did not resolve my complaint and offered me 25% discount. I could have bought a high quality bookshelf from IKEA for less than £50.00. The lamination was poor quality, it did not look anything like the photographs they had on their website, it was not high gloss, the pre-drilled holes for assembly did not line up, which created gaps between shelves and on the sides, there were numerous dents, they did not supply covers for the cam bolts, they were fully visible. On their website “assembly required” statement was in an obscure place and there was no mention of “2 people assembly” requirement.
They are legally required to give me a refund so there was no question on that score but I had to pay my DIY lady again to come and we unassembled the bookshelf and packed it all carefully. I had to pay £17.20 to return the item which was 26kgs with Parcelforce. I cannot comment on the quality of the rest of their furniture, but do not buy the above bookshelf. This has been the worst experience of my online shopping. Never will I buy any furniture online. They are not a nice company to deal with. Eventually they refunded the money. But they cannot give me back all the time and effort I had to spend to be able to return it to get a refund or the additional monies!
6 months ago
Furniture in Fashion has a
1.4
average rating
from
81
reviews
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