14 Nov UPDATE This situation is unbelievably still not resolved. Very little communication, and that which is sent asked for information already attained - like my postal address (they have this from original delivery) and email address (always the same and indeed the same on which the emailed asking for this information). I can only assume stalling techniques. The next ploy was to send an incorrect returns form - including refund amounts lower than it should be. In my haste to bring this to a close, I almost missed they had done this. My experience echoes others'. I ordered several items mid July following a personal recommendation. Only received partial delivery and several attempts across several platforms to get any update have been completely ignored. Something is going seriously wrong it seems. My outstanding order is worth £100s so shall have to make a claim through credit card