Having ordered a 2+3 sofa I was initially happy with the service, had my sofa delivered Nov 2020 On a Friday in the evening I noticed it creaked alot when you sat on it so the next morning I contacted FD homes they arranged for a tech to come out who did the following wk. I mentioned to the technician that the 2 seater was quite low when I sat on it and this wasn't the case with the 3 seater as it was comfortable. He opened the seat cushions up and said he would put in his report, 10 data went by and not heard anything so thought I would phone them, after trying 36 times and no answer I decided to go to the store, on arriving store was empty so obviously couldn't be bothered to answer the phones (which I mentioned to the assistant) I was told that there was nothing wrong with the seating on my 2 seater sofa from the assistant after a few exchanges he said he would send another tech out to take a look. I drove home, once I was gone I received a phone call from the manager "Nathan" He told me there is nothing wrong with the cushions on the 2 seater and that they were fine, I invited him to come take a look as how could he know that from the store when he's not seen my sofa, He said I would have to pay for a tech to come out if I wanted it looked at and was quite rude. I felt he was calling me a liar and his attitude was disgusting, "cocky" he as good as told me tuff luck like it or lump it. I explained that I felt because I had paid cash that's it get on with it & stop complaining. It's not like I had the sofa wks/ mths/years I'd had it just one day. I asked them to take the sofa back only was told that isn't an option. I shall not be purchasing from this company again as most disappointed with the customer service and attitude once goods are received. So all in all a big let down (have to be fair he did say my sofas are guaranteed for 12mths Washed my hands of them. Just to warn others that once they have your money they don't care.