I purchased a two seater and large corner suite 10 months ago from the Newport branch, the after service is shocking I had to pay for an independent company to come out as we where not happy with the furniture to be trueful it looks like we have had for years with a family off children jumping on it when in fact it is just two off us, on arrival the technician inspected it and informed me that because it is soft filled they do go like this and it would be very doubtfull I would be able to exchange, that was two months ago still have not heard anything from the store, this was not my only purchase but it will definitely be my last, please be mindful when you look around the store and you are tempted to purchase a waffle fabric suite or any fabric soft filled item, it will look completely flat within the year, I was informed that I need to plump it up everyday but pretty hard to plump something that is flat, the only positive about this store is the two gentlemen we dealt with on time of purchase