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Avoid at all costs! WE bought a relatively expensive corner sofa fromFW Homestores (£2500), after a few months the seat cushions began to compress and now after 1 year the seat cushions are nearly flat. After an inspection and report arranged by FW Homestores (at our expense) The tecnician reported theat the cushions were flattened due to poor quality materials being used. FW Homestores customer service refuses to fix the problem and says infact there is no problem. I have never owned such a poor quality sofa in all my 48 years and never had such flippant customer service. Avoid at all costs, there are plenty of suppliers out there using good quality materials giving good customer service.
9 months ago
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FW Homestores has a 2.1 average rating from 25 reviews
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Alice, Customer Support

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