The Good Stuff: 1. Sofa Quality: Gotta say, the sofa itself is solid. Looks well-made and feels high-quality. 2. Delivery Crew: Big shout-out to the delivery guys—they really went the extra mile. My stairs were too narrow, so they couldn’t get the sofa in at first. But they came back later after I got a hoist sorted and tried again. Super professional and hardworking. The Issues: 1. Messy Sales Process: Here’s where things went south. I pointed out the exact sofa I wanted in the showroom and said, “This one, exactly as it is.” But the salesperson, Tim Case, typed some abbreviations into the system that meant “left-hand facing arm” (which wasn’t explained to me at all) and asked me to sign off without breaking down the details. I trusted him to handle it, but the order came out wrong. So, what showed up was the opposite of what I wanted ( and the opposite of what’s in the showroom ) 2. Annoying Post-Sales Setup: Fixing the mistake was a nightmare. They only let you email post-sales, so I was stuck with back-and-forth emails with Mark, which dragged things out way longer than needed. No phone calls, no quick fixes—just slow replies that made the whole process a lot more painful than it needed to be. 3. Rigid Delivery Schedule: You get a text with the delivery date but no time slot. So, it could be any time that day, meaning you need to take the whole day off. And if you have to reschedule? Forget it—no calling the delivery guys directly; you’ve gotta email post-sales and hope they see it in time, which didn’t work out for me. They ended up trying to deliver when I wasn’t home. 4. No Accountability: When I tried to sort this with the Cardiff store, they just said it wasn’t their problem anymore—it was on post-sales to handle. They wouldn’t admit the salesperson made a mistake, and post-sales eventually offered to redo the order but with a 20% fee since “the sofa matched the invoice.” So, basically, they treated it like I’d changed my mind instead of owning up to the sales error.