Purchased a piece of furniture. Didn't receive any information about the order being shipped, it suddenly appeared to be delivered by Hermes. Nothing delivered and delivery proof says it was left at a safe place with a pitch black picture showing nothing. Wrote to customer service and said vendor is investigating but reluctant to issue refund due to the high-value of the item (So customer bears loss when it's high-value???). Will keep me updated should they hear any update (So will not try to resolve the issue if they don't hear from the vendor???) No customer service line. Won't buy again ever