When I received the print, it had what appeared to be spots on it. Customer service investigated and found in the file that the artist did this for effect. I'm a graphic designer and can't belive this was for effect. The print also had a very noticeable scratch across it. No one can tell me that was for effect. Customer service was great. Delivery was quick and was told refund would be made promptly. Those that replied were very nice. Communication would have been easier if there was a listed phone number. What troubles me is that the print was allowed to go out in this condition. No quality control? I guess I just fell into that 4% category of those that receive damaged goods.