I was initially really pleased with the beautiful rose gold ring that I bought from Fy around 8 months ago. However, with the commencement of summer and the hot weather, the ring melted and moulded round my finger to the effect that my finger swelled up in the night and it was incredibly difficult to get off. I wrote to Fy to express my dissatisfaction and they were very prompt with their comms and kindly offered to replace the ring. i would have been satisfied with this service had I received a replacement, but I still haven't. I have chased this twice and have now given up! The jewellery is beautiful but I don't expect a silver ring (plated with rose gold) to melt in 25 degree heat. Hence my bad review. The customer service and response rate was always great, it's just a shame that nothing ever came of the comms!