I'm surprised to view so many high ratings on here as I've had the complete opposite experience with the Fy company. It makes me think all the high rated reviews are fake. My first order went missing and I never received it. After following up with Royal Mail I'm now waiting 10 working days for a response to an investigation as to where my parcel is. In the meantime the item which I bought for a present, I purchased again on Fy however when I went to check out and select 'next day delivery' or 'express delivery' the Fy website didn't allow me to do so and instantly completed the purchase as it had saved my card details from the previous purchase. Then I contacted Fy on their chat service via their website, email and Facebook messenger however I have not got a response from any of these channels. I'm worried Fy will again send this item 'not signed for' upon collection and therefore the item will get lost again. Also the phone number they have listed is disconnected. I know they have received my Facebook message as it shows as seen. To the Fy company can you please respond to any of my messages so I can arrange a refund of the first item I never received and get an update on the second item I ordered to replace the one that is missing. J