I ordered an art print as a Christmas gift on the 15/11/19 and I am still waiting for it to arrive. The item was delivered to an incorrect address initially and so on the same day Fy notified me it had been returned to them, I responded to inform them of where it needs to be delivered to. This was on the 25/11. I have emailed Fy several time’s to chase this up and I have not received a single response or apology. The after-sales care is somewhat non-existent and I will not be using this company again. I am still without a response or even and estimated time for delivery, and of course they still have my money.