Appalling. After a few issues and a crazy long wait both delivery and for customer service to respond, i then queried a shipping invoice i had been sent by Fedex for a throw i ordered. No reply for days. I eventually reached out to the instagram dms but they were rude and passive aggressive. Customer service responded that items delivered from the US carry duty and tax charges. It is unclear where an item is being shipped from before purchasing. The payment goes to Fy, a UK company. ‘Iamfy’ is whats shown on the card statement and there is no correspondence from any third party company. I probably wouldnt be writing this now but i was assured they would reimburse (despite the instagram team saying they dont do that) the charge to me but its been 2 weeks and theres no money and no email. Every correspondence i have had with Fy has been responded to with buck passing and excuses. The worst of which is that they are too busy to respond!! The advertising hasnt slowed down a single bit but they are “inundated” with so many queries they cant keep up. It doesnt make sense. “We’re sorry. We’re busy” just is not good enough when they are doing nothing to curtail the demand. This company is doing quite the opposite then simply deleting the negative reactions. So just a warning to people that this is what you can expect. Also, read the Trustpilot reviews. I am unsure why theres such a contrast between the 2 sites.