My claim started for my mobile phone on the 15/08/16. It's now 06/10/16 still no phone. I have had to constantly chase them and have spent hours on phone and emails .and on to the phone to my network provider Then they acceted my claim and I sent my phone off to the repair centre (once I had paid the excess and postage cost.) I had heard nothing for 5 working days later so I rang again, to be told the phone will be back with you by 03/10/16 at the latest. Still no phone so call back on the 04/10/16. Someone will ring back to tomorrow. But surprise surprise no call back So call back today 06/10/16 someone is look in to it and will call you back with in the hour still no Phone call? I give up think I need to bite the bullet and buy a new phone and seek legal advice Truly awful Kieran Shaw Update still NO PHONE 10/10/16