All in all it took 2 weeks for me to receive a replacement phone - is that good?? I claimed for my rose gold 64GB iPhone following water damage and completed this approx 13th May 2017. The claims process itself was straight forward and Gadgetcover called me twice to follow up. Vodafone sent me my proof of purchase in 2 days. MMI services (who actually do the repairs or deem it unrepairable) send you a login to track the claim on their website - simple enough! I had to package and post the phone myself to MMI via courier which I did and included the original iPhone box. MMI updated me via their website when the device was received. We then moved to diagnosing the phone. This is the longest part, the 'diagnosing device'. Once diagnosed, I then received an update advising that a device had been despatched to my address via DPD - whose service is fantastic! So, I received my package on 1st June - a phone wrapped in bubble wrap - no box, not a new phone, not the same colour phone, a silver one 😩😩 - enclosed was a letter stating that the policy states a 'like for like' device not a new phone. Obviously a refurbished phone and not new. So far so good, it works! So I received a replacement device, not the same as my old one but it's a phone, it's a 6s and it works! After reading other reviews, I was really concerned about this company and their service. It IS a cheap cover and I'm a bit miffed my replacement phone is not the same colour that I originally bought and insured with gadgetcover but I only have another 6 months left on the contract so will change it then. Surprisingly enough though, I have since received an email from 'Donna Bamber' at Gadgetcover stating: 'Thank you for sending your gadget to our engineers, I can confirm it has been seen by an engineer who has deemed your gadget repairable and is now awaiting to be despatched. Please expect your item to be delivered within the next 3-5 working days and unless otherwise stated, your policy will continue as normal.' So I'm not sure how I would rate their service - conflicting, confusing???? I also notice on this review site that when a customer complains, their standard response is 'we notice you have taken this complaint up directly with us and we will contact you directly' - do they actually respond? To end, I insure 2 iphones with Gadgetcover, I've claimed for 1 waterdamaged iPhone of which I've received a replacement refurbished phone of a different colour after 2 weeks. I WILL search for a policy who sends a new phone like for like to insure in the future!!