deliberately sending my item to the wrong address
I've placed an order today - some details, including my address, were imported from Klarna - I was never given the choice to change the address, I thought It would happen on the checkout, but it never did.
basically Klarna had a very old address of mine, I don't live there anymore.
I contacted Game support literally 30seconds after my order was placed, to rectify the address issue.
They said they can't do anything, they can't even cancel my order, so they are deliberately sending my item to the wrong address.
The overall customer experience was very poor, with no guarantee that I will get my item, in fact no solution at all - as far as they can see - I've paid for the item, they don't seem to care whether I get it or not.
surely this is not legal or the bare minimum in compliance with UK Customer Rights, when 30seconds later after placing the order - the company is refusing to cancel your order, OR refusing to change the address, knowing the item will be delivered to some strangers.
This is unacceptable.
11 months ago
GAME Limited has a
1.7
average rating
from
18
reviews
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