I have always bought my games from GAME UK. However, will no longer be using them moving forward! I pre-ordered Black Ops 6 on July 1, 2024 for the price advertised on their website. All was well until I received an email from them a month later saying that my order was cancelled without any explanation! I checked my online GAME account and there was no pending orders showing and I still can't see my order history for all the games I've purchased through them! I then tried to contact their customer services. There is no phone number available first of all! They also make it extremely difficult to get in touch with their online chat. Every option I selected directed me to their FAQs! I had to then select the 'Product Information' option to get me connected to online chat! The agent assured me that my order was still in their system and that the order cancellation email was sent out due to a system error! With regards to my order not appearing under My Orders on their website, he said that it will be rectified! After a few days, I then receive another email from their customer services stating the order has been cancelled "as per my request". I replied back and said I never asked them to cancel the order to which they replied back saying the order was cancelled due to low stock. How can you run out of stock a month before a game's release date!!? The reason I am frustrated and annoyed is because on multiple occasions they provided me with conflicting and incorrect information regarding the status of my order. I asked for compensation for wasting my time by providing me with incorrect information so many times and also for the time it will take to pre order from another company! My request was completely ignored by them! Also, they are still taking pre-orders for BO6 on their website even though they do not have stock! Go figure! Message to GAME - Please do not ask me to get in touch with your customer services team because they were of no help! Get in touch with me if you want it dicuss providing compensation for messing me about and I'll then consider shopping with you again!