If only there was a '0 stars' option.  The arrogance of this company (or is it just 'David'?) is astounding. Reading through all of the reviews here demonstrates that he is happy to accept and thank the 5-star reviewers, but fails to apologise, acknowledge or accept anything bordering on criticism. He must be a perfect human being hiding behind his keyboard. Legally speaking, it looks like he has covered himself with one of the thinnest and vaguest refund policies ever, whilst the terms and conditions basically give him carte blanche to get away with pretty much anything. If I wasn't so p****d off, I'd be applauding you for your 'business acumen'. As with a few other people on here, I'll acknowledge that I possibly made a mistake when using the mobile version  of this site. I don't know what 'Steam Key', means. I was trying to buy a game with trains in it so thought the steam referred to that. My fault then. If only I was an expert in computers and the associated lingo. I tried a bit of a debate with David and even asked for a phone number. Apparently he doesn't have a number because it's not needed when it's such an 'efficient' company. I agree. I got emails through within minutes. I just would have liked a product my son could open at Christmas rather than handing him a bit of paper with a code written on it. Every poor review on here is met with a response which borders on an attack of that person's own failings. Sitting in that ivory tower must be bliss. If I had been apologised to and had things explained in a different way I'd have let it lie. I expect one of two things will happen now. Either I'll get the abuse that other 'one star' reviewers have received or there'll be nothing (in a thinly veiled attempt not to take the bait). Actually, he might even really surprise us by providing an apology or acknowledgement for how the mobile site can be difficult for some customers and that he will take feedback on board in an attempt to be more open and considerate of potential customers and future business. Merry Christmas fellow one stars.