Despite being doubtful at first, I proceeded to buy a game from here and was happy with how quick emails came through with my serial key and receipts, etc. I bought The Sims Medieval Pirates and Nobles and while the serial worked to download and install the game, I cannot play it since it asks for online authorisation (even though I downloaded it through origin and it recognises it). The serial I received from Gamers247 doesn't work for this however upon further research, it seems that a lot of people are having this problem (even if they bought from origin/steam/amazon/etc.) therefore I believe that this is a problem on EA's part rather than Gamers247 so it's hardly fair to ask for a refund.