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Lisa St. Clair
I recently purchased a garage/metal building from Garage Builders and the manufacturer, Carolina Carports. I am so disappointed with the experience. I have two main issues with dealing with Garage Builders during this process. The first issue was my sales rep, Henry Taborda, failed to be upfront about the delivery process. He made it seem like the scheduling department would call me right away to schedule the delivery. After complaining for several days/weeks in a row, receiving the same information, and trying to contact the scheduling department myself, I finally read the contract that they have up to 120 days to deliver the building and are only required to contact you 24 hours before delivery. There is also a Winter Weather clause that states orders placed after the last day of September are not subject to the 120 delivery day. None of this information was shared with me by my sales rep, Henry Tabord. The second issue is I repeatedly requested color samples. I asked on four different occasions to have actual color samples sent to me. My rep, Henry Taborda, would only send me a color chart. I continuous expressed to him that using a color chart printed from my printer was not a true representation of the colors. He offered no solution. Well my building was delivered and the color does not match my house. After speaking to the manufacturer, Carolina Carports, about the awful color they asked me why I didn't request color samples. I told them I did through my sales rep, Henry Taborda, and he told me all he had was a color chart. They told me they have no problem sending color samples to anyone if the sales rep sends them a request and there was no record of a request made on my behalf. After going back to my sales rep, Henry Taborda, about this issue, he said the manufacturer was lying to me and he did ask for samples. In all my email exchanges he never once mentioned color samples being available or requested. He continuously told me he only had a color chart. So now Garage Builders refuses to accept any responsibility and want me to pay the entire cost to re-skin my garage building. Do yourself a favor and choose another seller. They are not at all concerned about customers being 100% satisfied as they claim on their webpage. Regardless of who you purchase your building through ask upfront for information related to the delivery clause, warranty clause, and color samples. If you don't get any of this information immediately end all communication and find another seller.
11 months ago
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GarageBuildings.com has a 2.3 average rating from 33 reviews

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