Utter shambles. Do not buy anything from this company. I paid £3k for a summerhouse with side shed. It didn't even turn up with the correct technical drawings to start construction. It was missing the main floor bearers to start the build so that should have been the first warning sign. I ordered the following (Order #GBD1677443): • Floor Option : 19mm Tongue and Groove • Choose your wall thickness : 28mm - Walls • Roof Option : 11mm Tongue and Groove • Shelving : Both Sides • Gutter Option : Premium One Side • BillyOh Deluxe Padlock and Hasp • BillyOh Silicone and Gun Set • BillyOh Value Assembly Kit • BillyOh Deluxe 50mm Padlock Protector It was delivered on the Tuesday 4th May. I started unpacking it on Sunday 9th May to start assembly and that's when I started to have difficulties. There were no instructions or technical details as part of the delivery, only the pdf download from the website which references these important documents. I was trying to align the incomplete picklists with the delivery and found I didn't have the correct floor bearers. These are critical to starting the build which meant I couldn't start assembly until they were finally sent on the 28th May. I had numerous emails with different people and was sent the wrong technical documents and even different versions of the same technical documents. All very frustrating and it's obvious that they have outsourced their customer service which has an impact on the quality of service they provide. There is also little quality control in the warehouse otherwise the order wouldn't have had so many errors. I then spent the next two weekends trying to follow the terrible instructions. The instructions often suggest you review the technical document for accurate measurements and spacing which don’t exist. I’m reasonably competent DIYer so managed to get things to work but someone without the correct tools or experience would really struggle. I finally got the roof on and went to fit the doors. That's when I found out I only had 6 hinges and 2 door handles for a 3-door building! This was when I noticed the gutter kit was broken and warped. Also, the padlock protector I included in the order at additional cost doesn’t fit the door frame. It's too wide to be screwed into the door frame so again further evidence of incompetent design. The 3ft and 4ft shelves (also purchased at additional cost) aren't suitable for this building. The instructions show you have to fix them to a purlin framing support which are only in the corners on this building. The walls are longer than 3ft and 4ft. The build quality is terrible and they are selling items which don't fit the building. Very misleading this will be reported to Trading Standards. I had to plane one of the doors because it was 10mm wider at the top than at the bottom. Avoid, avoid, avoid.