The BillyO Picton summerhouse disaster! I used GBD to buy a summerhouse as the product I purchased before that was a metal storage shed was ok. Sadly a very bad decision!! I was given an estimated delivery date and arranged for contractors to assemble after that date. I was then sent another date and if not convenient then use My Account on their website to change it, which I did. Unbelievably a few days later I received an emai to say that it had been loaded and was on the truck ready for delivery the next day!! I wasnt in so left notes for driver to call and where to leave it. I was most annoyed. The delivery driver did call and I explained where it should be left and it was done as directed. The next email told me that delivery had occurred, and I replied telling them that I was furious that it arrived 4 days early than their original date and 11 days before I requested on the online portal! I got a reply to say the driver had noticed some missing and damaged parts and could I verify this. I checked the obvious larger parts, doors, walls etc but tucked underneath was a bag with cloaking strips and lots of other parts that I had no idea of their purpose and also I was unable to move things on my own as I am a pensioner and some parts were too awkward for me to move alone. My initial response was that all looked normal but they would have to wait 2 weeks until the contractors came to erect it. I was sent a list of part nos most of which didnt correspond to anything I could find, so not a lot of use. As the parts where outside I was able to get help to separate and stack them so I could Ronseal the outer surface because I was concerned about weather damage. Whilst painting various parts I did notice that there were cracks here and there and that the quality wasnt fantastic but without anything to compare to I put it down to "thats how it is". The fellas came to erect it and it simply would not fit true and square. Nothing fitted together cleanly, gaps everywhere. Most of the glazing strips were warped, the cloaking strips looked like bows, banana shaped. The boards didnt line up horizontally and there was no sign of a carpentry joint anywhere, it looked if a 9 year old had knocked it up. Then I discovered that the panels in the window parts had been nailed on upside down with the groove uppermost so the rain could just flow into it and rot it. After 8 hours we gave up and left it partially erected, and then the fun started!! Battle commenced! I tried to call them...no luck, never ever got to speak to anyone. So I complained on email several times and got the standard response, send photos of damaged parts and they will replace etc etc. I didnt want to replace it or any part of it as it wasn't fit for purpose! I called Citizens advice and they told me what to do including using their template to write official letter about a product that "Wasn't fit for purpose". It is delivered by a company called Kybotech and I googled them and this is the umbrella company for GBD and BillyO and more. The CEO is Edward C Walton and you can google him to get his Kybotech email address, and BCC him into all correspondence regarding getting a refund. I used a credit card and was still within the 120 days time limit so you need to contact the Fraud team and ask about a section 75 to claim the money back. This worked and then I was receiving emails from the chief customer services manager who eventually conceded that I was due a refund but only on the original purchase, not the cost wasted on trying to erect or the additional expenses incurred for roof felt. They did say it was invalid as I had treated it with ronseal but my argument was they delivered 2 weeks early! It was not possible to put up photos online to their web page but I attached numerous ones by email so there was no doubt about the shoddy manufacture of this particular summerhouse. The moral is ...keep at it and if you have a valid case then go to the top of the tree....Mr Walton, as this is not good for street cred. I have to say that their CS Mgr was very helpful in the end and I have just received my refund. Yippee! Good luck.