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Alex
Unsure how long this will stay up for, as Garden Buildings Direct have a habit of blocking, removing or hiding negative feedback on social media platforms. GBD advertise their products and customer service as “ high quality”, “robust”, “durable” and “long lasting” - the complete opposite to what you WILL receive if you purchase from these cowboys. Unfortunately I have fallen victim to these rogue traders as well as many others by the reviews on Trustpilot and Google Reviews. Once this company receive your money and (if ever) you receive your order, say goodbye to any aftercare. They are NOT interested. You’ll see below the type of quality summerhouse I have received - unsafe, not durable, not high quality and far from robust. They have ignored me on multiple occasions when I have complained to them but today they deemed the summerhouse I received as acceptable, satisfactory quality and are taking 0 accountability for their shoddy product or (lack of) customer service. This has cost me financially, thousands already (in paying for labour, materials, and the actual product) and I will need to spend further money to “fix” and be able to use the summerhouse. My bank are investigating and I am currently going through Trading Standards, Watchdog and potentially down a legal route where required. I am also aware of others in the same situation as myself, which I am in talks with. Kybotech BillyOh @GardenBuildingsDirect - take accountability for your actions!!!
1 year ago
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Garden Buildings Direct has a 1.1 average rating from 382 reviews

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Alice, Customer Support

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