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About
Garden Buildings Direct
Reviews 10,251 • Average
3.7
VERIFIED COMPANY
In the Garden Center category
www.gardenbuildingsdire
ct.co.uk
Company activity
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Claimed profile
Pays for extra features
Replied to 97% of negative reviews
Replies to negative reviews in < 2 days
Reviews
3.7
10,251 total
5-star
54%
4-star
18%
3-star
6%
2-star
5%
1-star
17%
Craig
1 review
Updated 3 hours ago
Full of lies!
Ordered 5 weeks ago, charged £50 delivery as I allegedly live rural (I live 1.5 hours from London). Attempted to deliver a partial order which I declined, when I called the call centre said "We don't deliver partial orders that's not true" and hung up. Numerous calls later I am given a delivery window... of 48 hours! No one arrives, same happens a second time, then a third time. Then I'm told the order is picked for delivery... then its cancelled due to a manufacturing fault (for the order that's picked, and they've already allegedly tried to deliver?). Next call, the call taker assures me he will deal with the matter and call me back the next day, but never calls. Then the next delivery is cancelled again, and now there's no anticipated delivery date. So I've called to cancel... but they can't cancel as only the cancellation team can do that, so now I have to wait fir them to call me, from a company thats full of lies! Still out of pocket, thank goodness I paid by credit card.
**Update - GBD have claimed I am in touch with their customer services. They are not engaging, not allowing me to cancel so far (as it's always someone else's job) and still haven't refunded my money! They've then flagged this as a fake review - I assure you it's not! Sad times for this company **
1 year ago
Garden Buildings Direct has a
1.1
average rating
from
382
reviews
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