We ordered a Billyoh Peardrop Extra Wendy House, all very efficient with ordering and advice. However I am now one EXTREMELY unhappy customer. The delivery arrived 2 days earlier than advised with no warning and no one at home to receive it. Upon unpacking the myriad of separate pieces - almost 300 bits of wood - there was no sign of instructions. After waiting in a phone Q for 30 mins, instructions were sent by email. After trying to understand them it turned out they were for a different building. A second 30 mins in a phone Q another set of instructions emailed through, They too turned out to be for a different building! Another 30 mins phone Q we were told that the 8'x7' Wendy House was a fairly new addition to the range and assembly instructions had not been produced yet!! We were told a manager would call the same day to resolve this issue. No one called that day or the next, after another time consuming phone Q we were told a manager would indeed phone, needless to say 3 weeks later still no contact. After me sending email outlining the issues GBD replied saying the the Wendy House delivered was correct and the instructions sent were correct [not true] and that they would collect/refund but would charge for the collection! The detail of the assembly problems:- No assembly instructions available The website indicates its easy to assemble, mainly panels- not true, the floor, roof, bunk bed, shutters, flower boxes all need assembling from many individual pieces [273 individual bits of wood, in total -almost 1,000 nails and screws!!] - some floor T&G planks badly damaged - Roof trusses were too short, needed remaking -floor bearers too long, needed cutting down -wall panels different shades -2 edging strips missing -roof T&G, 5 planks damaged -missing facia boards for both sides. This was a special present for my grandaughter so doubly frustrating. All in all I am extremely unhappy as, while I understand mistakes happen - GBD have been dismissive in their response and disinterested in trying to resolve the issues and retain the customers goodwill - they just don't appear to care. We deliberately didn't buy the cheapest option in the market and thought having spent nearly £1000 on a Wendy House it would have been good quality and if any issues they would be addressed and resolved. Had GBD engaged with us to address the issues in a reasonable manner I would have been satisfied and happy to give a generally positive review. Their lack of engagement and apparent dismissive response have left me disappointed, frustrated and prepared to consider legal action under the Consumer Protection Act 1987. I am, however still prepared to engage with GBD if they wish to resolve the issues in a resonable manner.