DO NOT BUY. I am incredibly disappointed with the abysmal customer service provided by Garden Buildings Direct. My experience has been nothing short of a nightmare from start to finish. Four weeks ago, I ordered a summer house, parting with a substantial amount of £2500. Since then, it has been radio silence from the company. Despite numerous attempts to get an update on my order, no one can tell me when it will arrive. The call handlers I've spoken to have been unhelpful and downright rude, providing no useful information and often fobbing me off with vague assurances. To make matters worse, the manager, who promised to call me back, has failed to do so repeatedly. The lack of accountability and transparency is shocking. I was told that contacting their production team to get a lead time is not possible. This is unacceptable for a company that claims to value its customers. Overall, this has been the worst service I have ever experienced. I am left £2500 out of pocket with no idea if or when I will receive my summer house. I strongly advise anyone considering doing business with Garden Buildings Direct to look elsewhere. Save yourself the frustration and find a company that actually respects its customers.