Like everyone else on here I have been extremely disappointed, frustrated and now angry with this company. First with the customer service and once the summer house arrived ( well most of it) with the quality of the product. I waited 12 weeks for it to be delivered after paying up front when the time given was four to six weeks. The website is set up in such a way it is impossible to get through to anyone. They only ever respond with a generic email stating they have received yours. After eventually finding a way to actually speak to someone on the phone I waited well over 30 minutes (twice) only to speak to someone who knew nothing about the product and could only pass my complaint on. -The floor is so weak I have had to buy additional material to make it steadfast. -The “glazing - when it arrived after an additional three weeks is flimsy Perspex, not fit for purpose; especially on full length doors. -They sent the wrong size screws, -two odd door handles; one black one silver and both different sizes. - There were no long handles/ levers to open the windows. - screws in the door frames which need to be loosened in order to fit around the wooden planks are completely rusty. Some of the wood was extremely warped. -The instructions are extremely poor. So much so that hours have been wasted just trying to understand what to do. This has cost me money as I am employing a builder to do construct this. -When the delivery arrived the technical instructions were missing along with the list of items that should have been delivered so it was impossible to identify what should have been there. I eventually spoke to a lady who emailed me the list. -When the glazing was eventually delivered they still missed off the delivery all the other missing parts. I am still waiting for them! The cost of the extra support for the floor, the glass which is needed as the Perspex is so poor and the screws and other missing parts has cost me another £400. The cost of employing a builder to rectify all the issues along the way runs into several hundreds of £s. If you did buy from them add at least another £1000 to the price in order to get it up successfully. I would not recommend this company to anyone. They are shocking.