View all Garden Buildings Direct 3.7 (2.9K) Garden building supplier in Worksop, EnglandClosed OVERVIEW PRODUCTS SERVICES REVIEWS PHOTOS BY OWNER ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.7 (2,863) Reviews All playhouse139 panels105 order85 delivery driver59 +6 Sort by Most relevant Newest Highest Lowest Laura Barker 3 reviews·4 photos My experience with this company has Bean awful First a shed arrived That did not fit together as the parts were not cut to the …More 1 Kevin Green 4 reviews·8 photos a month ago We placed an order with this company in February 2024 for a BillyOh Switch Tongue and Groove Pent Shed Size: 10x8 Windowed, with accessories nearly £1000 and they didn’t complete our delivery until August 2024. So many things were wrong …More +2 5 Garden Buildings Direct (owner) a month ago Hi Kevin, We sincerely apologise for the issues you experienced with your shed order. Your feedback is invaluable and will help us improve both our product quality and customer service. We regret the inconvenience caused by the delays, delivery issues, and the subpar workmanship. Please reach out to us through your online account or via email so we can arrange a call to address your concerns further. Thank you for bringing this to our attention, and we will use this feedback to ensure this does not happen again. Kind regards, Garden Buildings Direct Allison Doidge 1 review·2 photos a week ago New I wanted to express my sheer disappointment of my experience with your company. Product quality shocking and your customer service, as you know is even worse. Never answer phones or reply to emails and am still owed thousands! Garden Buildings Direct (owner) a week ago Hi Allison, We deeply apologise for the distress and inconvenience you have experienced. Your concerns regarding product quality and customer service are taken very seriously. It's unacceptable that you’ve faced difficulties getting responses and resolving your issue. Please don’t hesitate to contact us directly through your online account or via email so we can address your concerns further. Thank you for bringing this to our attention. Sincerely, Garden Buildings Direct Heather Kerr 1 review·5 photos 4 months ago Would give zero stars if I could. Order arrived broken, dumped in carpark when I requested it was delivered to my back court, quality horrendous and had to contact Trading Standards because no one would reply to my emails. Promised an …More +2 7 Garden Buildings Direct (owner) 4 months ago Hi Heather, Thank you for your review; we appreciate your feedback. We’re very sorry to hear you didn’t have a great experience with us. We’ve taken your feedback on board and will strive to improve. Please contact us through your online account or email us, and we can arrange a call. Sincerely, Garden Buildings Direct Laura Barker 3 reviews·4 photos 19 hours ago New My experience with this company has Bean awful First a shed arrived That did not fit together as the parts were not cut to the right sizes And some parts were just broken I Also received parts of somebody else's shed That was much bigger On too occasioned too members of staff assured me that the problem Would be Corrected first I waited For a replacement they never contacted me so I contacted them again I then spoke to a second member of staff I requested a refund which I was promised but they would need to pick up their shed before they could issue a refund Which again they failed to do They also promised to collect the large piece of somebody else.'s shed that was delivered with mine They have. Now gone back this Which is illegal for them to do. They have no right to withhold my refund.Once it has been promised to me, I provided all evidence at the time.Nothing has changed. Luckily I keep all my calls to companies recorded As they do and they were also able to confirm, I was misled. Twice to believing the issue , was dealt with But blamed their Colleagues For misleading me as one was new and one Did not work there anymore I have tried Numerous times to contact them And they have not got back to me I also provided them of where they can get legal information on consumer rights as a simple , google search will provide you with much information And A company has no right to withhold your money once They have Promise to refund And in my situation they have promised Not once , but twice that the issue was dealt with First replacement and then a full refund It also confirms that it is illegal For a company to mislead consumer Which I was unaware of When When they first told me , I had been misled As it altered my decision And claiming my money back through other means (Paypal bank etc) As it was faulty I Am now having to go through the correct authorities to claim my money back As they Will not respond to my emails or phone calls.