Terrible company to deal with; the customer care centre is just a call centre based in the Philippines who claim to only have email contact with the UK company. I received numerous messages that they were still waiting for a part before shipping. I called to find out what it was and was told it was the door, I asked for it to be shipped with the door to follow so I could pre-paint (as they recommend) and build most of the shed before the door was needed. They said they would have to contact the company and phone back. They never phoned back and when I chased they wouldn’t send without the door. When it finally arrived there was no parts list or no instructions (so they had to email these) and a number of warped boards. It took a week for replacement boards to arrive and the replacement order wasn’t correct. When I started building I found the back bottom plate was the wrong size, I couldn’t wait for another replacement so had to trim 5mm off the entire length of the board. One hinge was also locked up and unable to be used. They recommend screw holes are pre-drilled which is necessary, just a shame they don’t take their own advice as many pre-drilled parts had split at the screws. A number of boards were also pretty rough in places, particularly the cutouts – not the quality you expect for the cost of the shed. So overall a very bad experience and I would strongly recommend not using this company.