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Anonymous
Ordered and 12x8 wooden shed. Arrived promptly enough, but that's where the good news ends. Upon delivery I noticed one broken panel which I reported and was promised a replacement panel which never arrived. It only got worse. I had a professional do the installation and no sooner had he started when he told me that due to numerous manufacturing defects he would not be able to complete the installation. The panels were so poorly constructed that the shed would definitely have leaked. I still had to pay the installer. Then I had to fight to have it returned for a full refund. They eventually agreed, but wanted to charge me £96 for the collection. Had to argue about that too before they agreed to collect free of charge as the Consumer Rights Act requires. Still no offer of any compensation whatsoever. Just a bunch of scripted emails telling me how sorry they were, that these incidents were rare and that their T&C's requires customers to inspect all parts to ensure their quality! If the people who build these panels and the people who check these panels before they leave the warehouse could not detect the defects, how can they reasonably expect me to? Wish I had read more reviews before going with them! Avoid!!!
7 years ago
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Garden Buildings Direct has a 1.1 average rating from 381 reviews

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