Confirmed Saturday delivery changed to Tuesday. When I called to complain, as I had already booked the installers, etc., the Saturday delivery was re confirmed. Nothing arrived , no warning either on the Saturday. When I called them, I was told the shed would now arrive on the Wednesday! Had to pay the installers for nothing. Shed quality is poor, building instructions poor (especially for extras, e.g. tiles instead of felt roof)! No communicaition possible other than with call handlers in the Philipines who don't know much about the products and appear to have the same set of instructions in front of them as the client. Not one phone number or e-mail address in the UK! Very, very poor service - all you hear is 'we cannot do anything, we cannot speak with management, there is no management here'. Very good if you enjoy banging your head against a brick wall!