Dear sir/madam I have ordered my log cabin with your company. Problems with the address, long waiting on the phone to speak to somebody that was just the begging... I paid to be fit it as well. Company asked me to send you the picture of the base which i did. Nobody emailed me back that is gonna be any problem. Delivery arrived and the builders said the base hasn't got good level for the Cabin to be fitted. They said is impossible and suggest to send it back and call once I gonna fix the base. Why nobody come before to checked the level or asked for a better pictures? I contacted different company to check if I can put any different log cabin . They came messier and they are ready to do it. I called to get the refund which I have right for. Again 10 min on the phone with the music. They said I need to go to my account and press refund which I did. A week ago gentlemen called me and said I will be charged around £ 300 for the cost. I understand that and I agreed . You have records of your conversations and you can check that . This morning somebody called me and left the massage that you gonna charge me another £700 pound! I called back they didn't know who it was and they could not give me any explanation. Lady said somebody will contact me on Monday because is weekend! Bad customer service!and wrong information all the time! I paid £2700 for cabin and £1400 for fitting and now you want to keep £1000 because of your mistakes ?! I hope somebody who cares for customers is reading this one now and will contact me soon if not I have to contact my lawyers and pass the case to them ! This is the email I have send to the company. Nobody even respond to me. In the end after 2 months of fighting on the phone They took £700 from me just because they came and parked for 30 min. After they said the base is not level and they gone. Very unprofessional team. Avoid and never buy from them if you want to see the money or product. Sent from my iPhone