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K Scott
Shed was delivered with a damaged roof initially, we had the replacement sent out for next day delivery after fighting for it and my fiancé took the day off work on the Saturday to build the shed. We managed to put the base and walls up then came to put the roof on, only to find out that two of the panels for the roof were not the correct ones and were both too narrow and too short to fit on the 10x6 shed. There is a storm forecast for this week and we have no roof on the shed, our mechanical and electrical equipment is now at risk of damage and the flooring we have chosen to put in the shed and would be perfectly fine in a shed with a roof is now at risk of severe damage if it rains and still this company is making excuses as to why they can't send out the correct panels next day despite them having done it once and there being a lot of same day couriers about. The customer service are obviously just reading through a script and trying to get them to understand the severity of the issue is one of the hardest things I have done for a while. DO NOT RISK THIS HEADACHE!!!! Even trying to get through the customer service is a nightmare, if you choose the wrong phone option it hangs up on you!!!
7 years ago
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Garden Buildings Direct has a 1.1 average rating from 381 reviews

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