If I could give this sham of a company 0 stars then I would ! DO NOT, whatever you do, give them your business - trust me. I ordered my log cabin over 7 months ago and I still do not have all the parts for this. To put this in perspective, I ordered a cabin from another company, and it was delivered, all parts were there, and it was up inside 6 weeks, and the quality is a world apart from the poor standard this company supplies. 1. Delivery was delayed multiple times, even when the final delivery was arranged and honoured, I was still receiving emails saying there was a technical fault, so it is clear this is not a well established company, with a good chain of communication in place. Eventually got delivered 2 months after initial order. 2. Quality of delivery was the worst and most unprofessional I have ever seen. For a start it was £199, then was delivered on 2 separate lorries, neither of which was sufficient, and neither had a driver who had a clue about what was on the back of the truck. All the wood and doors etc. were uncovered and had travelled in rain all the way from Nottingham, some bits were rotten, bowed and broken! There was no product listing with the driver and they had no clue what was mine. The second guy took over 6 hours to unload the thing bit by bit, as there was no winch, and the wood was all separate, as oppose to being nicely packed. The driver even took pictures and sent them to me of the broken bits, and said the company is a shambles. I also found out that the first driver used his mate to help with the delivery, clearly illegal as he is not with the company. The amount of health & safety breaches were probably in the 50's ! 2. I could tell the quality of this was not worth the over £6000 I had paid, and so we move onto the next eventful 5 months. 3. THE CUSTOMER SERVICE - is SHOCKINGLY BAD !!!! The call centre is based in the Philippines I believe, and they have no clue about satisfying the customers, let alone caring. I suspect judging by the lack of communication between them and the company producing the terrible products, that they are left to fire fight complaints with no real power. I have made call after call and sent email upon email with little or no valuable feedback or response from anyone. I was told at one point that they could not see the emails I had sent, so gave me another email address (the same one I had been using). 4. In line with the above I have still not received the replacement parts I requested (there were 4 of them), however, since then, there are so many rotten parts of wood because I suspect they had been left in some damp warehouse before they reached me, that loads of it is unusable. And in any case I would not have faith that even if I had all of it, that it would stand the test of time anyway. 5. I have delayed builders who were on standby to help build this and cancelled many times due to the replacement parts not turning up. They have also looked at the quality and compared it to my other one and said this is nowhere near as good (that's the polite version). 6. Based on all the above, my latest intelligent conversations with the "Help Centre", have revolved around me requesting a full refund because of the disgusting lack of respect for me as a customer, along with all points noted above. They then love to quote the 14 day no returns policy... Ok, is that 14 days where I have the full product and can make a decision based on this fact?! I have never had it in full, and made multiple calls and emails to back this up. Every other company I can think of, would apologize and offer a full refund, and then sort out their mess of a company and do business properly and professionally. - Next stop Trading Standards So just a recap to implore you not to buy anything from here: Delayed Delivery Shoddy and illegal unloading which makes a mockery of Health & Safety Multiple Damaged parts Poor Quality Terrible Customer Service Lack of Professionalism Lack of Communication THE WORST COMPANY YOU WILL EVER DEAL WITH