I ordered a 5 x 4 mtr freya log cabin. 1.Delivery driver was meant to ring 1 hour before delivery. He turned up whilst I was out and when I got home he tried to say my phone had gone to voicemail. 2.delivery driver put all separate pieces on my driveway.it looked like a huge bonfire. He said good luck it takes us 2 days to build in the factory, I suggest you get a builder to help you but even then it will take them a week. 3. My son and I started to build it. Incidently i am actually in the building trade. The instructions were very poor and tiny writing and blurred printing so I rang technical help number. I got someone in the philipines who could hardly understand me. She said look for the bar codes on the wood. There were no bar codes on any bits of the wood. I rang back. 30 mins on hold she said she would send better instructions via email. Same poor instructions arrived. None of parts corresponded. Somehow we muddled through with the jigsaw puzzle. Then we got to the roof. The joists didnt fit into the pre cut sections. Theres big gaps where theyre meant to stot in.the roof t&g is split and has holes in it. There's no barge boards to finish off either. I paid for better flooring but that's flimsy too. Poor customer service. Poor product that's not worth what ive paid for it . Impossible to get replacement parts. Im having to buy more wood from local yimber store to finish it off . Stay away from this company. Product poor. Non existant instructions. Parts not labled. Delivery appalling. Customer services unable to understand what you are telling them.