Poor customer service and quality of product disappointing. We ordered a Billy-Oh Gingerbread Max Playhouse, which was due to be delivered within 30 minutes from 11.19 on Tuesday 1st May (text from the driver) however he did not turn up and the company could not locate him as he had turned off his phone. This cost my wife a days' annual leave. After 2 days of aggravation with customer services including being kept on hold for 45 minutes followed by no call backs and an operator who had no clue what to do or how to go about solving the problem, we finally agreed a delivery time of between 1pm and 3pm on Thursday 3rd, they arrived at 10.30am.....very fortunate that someone was at home.​ We commenced the build today and the product has the following faults: Roof panels incorrect sizes Not enough felt to provide secure waterproofing on the roof Felt tacks too small to hold the felt onto the chipboard Chipboard far too thin at 8mm The door has a two inch gap between the top and the roof support beam The door is too small for the doorway, one inch gap all around The panels do not fit together seamlessly on the sides of the house Rough cuts for the "upgraded" flooring Looks nice from a distance, but overall flimsy and unstable feel to the playhouse NOT WORTH THE MONEY