Ordered and paid extra for a Saturday delivery, received email on the Thursdayto say that delivery would be Friday, phoned and eventually got a refund for the Saturday delivery. Friday morning received email to say delivery would be between 09.59 & 15.59 at 15.45 received email to say there was a manufacturing fault and that the item wouldn't now be delivered until the following Thursday. Phoned after receiving the email and spoke to call centre in Philippines, was not able to get a phone number from them for Garden Buildings Direct (Kybotech) told them to cancel the order and refund my money as they had now changed the date on my order twice. Fortunately I had paid by PayPal so I raised a dispute with PayPal on the Friday. Phoned again on the Monday and again requested a refund, sent several emails, along with an email via PayPal requesting a refund, did not receive refund Monday so phoned again Tuesday and sent email via Paypal and was told that a refund was being processed. Did not receive the refund on Tuesday so Wednesday morning phoned call centre again, was told payment had been processed and would take 2-3 working days to come back into my account, sent another email via PayPal this time saying I would escalate the dispute unless I received payment that day, payment was back in my account within a couple of hours. Was really disappointed with the way the whole process was handled, couldn't get to speak to anyone in the UK. Having read the problems that other people have had with their purchases I think we had a lucky escape by cancelling before we had actually received the summer house.