Appalling company. Purchased a Billy-Oh Apex Tongue & Groove Summer House. What we received were rotting, ill-matched timbers of flimsy design. The quality of design and product were truly shocking. Nothing like what was advertised, and in no way fit for purpose. Garden Buildings Direct then completely refused to engage with our formal complaint via their service department. On the rare occasions you could reach someone on the phone, they would always insist someone else needed to help. They didn't return calls or letters. Worst experience I've had. I'm amazed Kybotech / Garden Buildings Direct is still in business. Avoid at all costs!