Worst experience of my life! Delivery was on the 20th of September...14 pieces missing of which was all door and window frames (pretty much the stand out pieces in flat pack). This is when my month of torment started, around 40 phone calls, threatening with return of product and 4 deliveries (incorrect parts, broken or missing) later I had everything I needed on the 17th of October. Trouble putting together as some pieces were warped, but managed to pull it off. Paid extra for a floor that was a complete rip off (worst construction ever), would need to put extra floor over the current one to make it look good. My advice in short, stay clear at a distance from this company to save yourself a lot of pain and money. I would give them negative 10 if the site would allow me!!!!!