Feel like I've had a narrow escape as I didn't buy from this shower! I wanted to order 2 metal deck boxes but they were showing different "free" delivery times so I called up to see why they were not coming together. I got a reply in the UK. One is oversized for courier so comes on our own transport was the answer so I went ahead and put them in the basket, got to the checkout and they had added a whopping £50 delivery charge for the larger one! I tried to call back and this time got the Philippines and the agent didn't understand what I was saying. I said "It's added a delivery charge", they heard "it's declined your card"! So I kept calling to try to lock into the UK call center and one foreign agent even told me there wasn't one - LIES! I eventually got a northern accent again and they said I was out of the zone 1 for free delivery but as a special favour they would do it for £25. No thanks! I asked why the first person I spoke to had not advised of this as he had the map in front of him and had asked for my postcode and he didn't know. I am not even close to being a "remote postcode" and every other courier and delivery company in the land has managed it either free or for a reasonable charge. I put a comment on their Facebook page and they deleted it but having found them on a genuine review site I think this gives the true picture of a company that should be avoided at all costs. If they have what you are looking for I can highly recommend Garden Oasis and they have excellent customer service.