Ordered a log cabin and waited ages for the cabin to be ready. Delivery of order and communication was great however we immediately noticed whilst the delivery driver was present one of the door frames was missing, an integral part of The Cabin! Further review of goods we reported a damaged barge board and decorative diamonds were also missing. Reported straight away. Online account which I kept being directed to shows nothing in respect of updates concerning the status of any replacement and missing parts, therefore of no use at all. I have telephoned more times than I can remember in an attempt to receive a definite answer as to how long our parts will take to be delivered, each time I receive an apology, wears thing when you’re not getting any answers. In addition I have emailed and received different answers but none of which I have asked the original question to. As we originally ordered the cabin to be treated I understand it takes longer but I find it impossible to understand how no one within the business can tell you how long this process takes. I was originally promised 3-5 days which I was clearly mislead. (We are now 2 weeks in since we reported this) It’s extremely frustrating and I’m at the end of my tether. I have requested them to collect the cabin and a refund. I wish I never placed the order! Beware people.