In common with other reviewers awarding 1 star - their customer service is non-existent. Their complaints link takes you to your account log in page i.e. you cannot leave a complaint. Email addresses on their web pages bounce back and telephone support (hah!) tells you to use the website. If yo do go through to sales in order to speak to someone, they apologise profusely but do nothing. I had a delivery booked for late June, a week prior to the date I get a text to say 'it was being delivered today', I have to take un-planned time off work. When it arrived, the driver declared that a couple of panels were missing - no parts list so I couldn't check anything. A few days later another text saying the missing parts were 'being delivered today'. Again, more time off work and guess what, not all the missing panels turned up. Speak to the non-help desk, apologies etc and I get a parts list emailed. Turns out there are more items missing. They promise to get them to me on Friday, some of them tun up on Monday, again just a text that morning, the others are due next week. No idea how well its going to go together, if they have to keep paying for these deliveries they must be cutting corners with quality otherwise they'd soon be out of business. I have emailed Kybotech (the parent company) a few times asking that they contact me to discuss - nothing back. All I can say at this point in time is avoid like the plague.