I ordered a Lollipop Junior Playhouse, and firstly the item arrived without the fence I'd ordered, and then without instructions (these were eventually replaced). On first viewing, the panels looked a little 'scuffed' and splintered, but I didn't expect perfection from such an item, so I proceeded to put the item together. On assembly, I noticed further splintering of the wood, pieces that didn't quite fit together and required further 'work', and lots of panels that had holes in them, so when you put the item together, you could see the outside in a number of places. Some of the splinters and scuffs were so severe, the item required a lot of sanding and filling in order to make it safe for my 3 year old to use. BillyOh were not interested in offering a discount for the quality items that I provided photo evidence for, and didn't even replace the items I requested replacement of that were damaged. Their email and telephone comms were basic from an overseas centre, and the product was shoddy, hence the 1*